Terms

The platform’s role

The platform is a technology service for finding and booking spaces and for communication between customers and space providers. The platform does not own every listed space and does not represent a provider or customer in their commercial obligations unless it says so in writing.

Public space information helps you compare options but does not replace checking that the space suits your event. The platform does not guarantee a space’s availability or every detail supplied by a provider, even though it operates review controls.

Accounts and security

You must provide accurate, current information and use an account for yourself or in a capacity that authorises you to represent the organisation. You are responsible for your password, verification codes and activity from a session you have not signed out of.

Do not create accounts to bypass usage or review limits, and do not share a sign-in code, password or invitation link with an unintended person. Tell us promptly about unauthorised use.

Customer responsibilities

When you book, provide truthful and sufficient details about the event, date, time, session and guest count. Do not put phone numbers, email addresses or sensitive information in notes. The platform removes some contact details before a venue reads notes, but you remain responsible for what you submit.

Review the price and the space’s terms before confirming a booking, keep to the date and guest count you booked, and communicate with the venue only through the channels the platform opens.

Provider responsibilities

A provider must keep its organisation, spaces, photos, prices, capacity, availability and licences accurate and current, and must have the right to publish them and provide the service. It must honour every confirmed booking at the price and terms shown when it was made, avoid prohibited discrimination, and request only information it needs.

Submitting verification documents does not create a permanent approval or mean that the platform guarantees the quality of a space. A provider must protect customer information shown after release and must not resell it or use it outside the related booking.

Spaces and review

The platform may review a provider, space and photos before publication, request changes, pause publication or return a space for review. An approval mark means that the defined platform check passed; it is not a guarantee of safety, quality or the outcome of an event.

We may remove content that fails the requirements, harms visitors or infringes another person’s rights. A provider must not use a published space to hide material fees or conditions.

Bookings, the advance and cancellation

A booking is confirmed as soon as it is submitted, provided the space is free at the chosen time and the guest count is within its capacity; the time is reserved for you and the venue is notified. The platform keeps the price and terms as they stood when you booked, so both sides know what was agreed.

An advance of 10% of the booking total, VAT included, is payable, and the balance is due before the event. Pay only through the payment methods the platform announces in your account.

To cancel or change a confirmed booking, contact the platform through the official support channel. Before a cancellation goes ahead, we tell you how much of the advance is refunded, depending on when you cancel and on the space’s terms.

Prices and taxes

Prices are calculated from the space’s rules, the date, the session and the guest count, in Saudi riyals. Search results show a starting price; the exact total, VAT included, is shown before you confirm a booking. Additional services are not part of that total unless stated otherwise.

The provider is responsible for its prices, taxes, fees and commercial compliance. Ignore any request to transfer money to a personal account claiming to be from the platform.

Prohibited use

You may not use the platform to:

• Impersonate a person or organisation, or submit fake documents, photos, prices or reviews.
• Access an account, request or document without permission, or try to bypass isolation between customers and providers.
• Send fraudulent, threatening, discriminatory or privacy-invading content, infringe intellectual property, or introduce malicious software.
• Scrape or copy spaces automatically, resell contact information, or send bulk messages or unsolicited advertising.
• Disrupt the service, impose unreasonable load, or bypass sign-in, review or pricing controls.

Content and intellectual property

You keep your rights in content you upload. By giving the platform permission to display and operate that content, you grant a limited, non-exclusive licence for as long as needed to publish or review the space and fulfil the booking. You must have that permission and respect the rights of people shown in photos.

The platform’s software, marks, design and supplied content belong to the platform or its licensors. You may not copy, modify, redistribute or build a competing service from them except with written permission or as allowed by law.

Suspension and termination

We may refuse content, suspend an account, hide a space or restrict access temporarily or permanently if these terms are breached or there is a security, legal or user-protection risk. We will try to explain the reason when security and law allow it.

Closing an account does not automatically delete bookings or audit records that must be retained. You may raise an appeal through the support channel, but urgent protective action may remain in place while it is reviewed.

Disclaimers and limits

The platform is provided as available. We do not promise uninterrupted or error-free service, a response from every provider or a particular event outcome. The parties concerned are responsible for checking the space, licences, final agreement and event delivery.

To the extent permitted by law, the platform is not responsible for indirect loss or lost opportunity arising from a customer-provider transaction or user-submitted content. This does not limit a responsibility that cannot legally be excluded.

Changes and governing law

We may update these terms when we add a feature or change the product stage. We will show the update date and may require acceptance of material changes before continued use. Continuing after the update takes effect means accepting it to the extent permitted by law.

These terms are interpreted under the applicable laws of the Kingdom of Saudi Arabia, and the competent courts may hear disputes unless the law requires another process. If one provision is invalid, the remaining provisions continue to apply.